We monitor other people's uptime for a living, so we hold ourselves to a clear, honest bar. This page is the availability commitment for the hosted service.
We target 99.9% monthly availability for the core hosted service — the API/ingest endpoints and the dashboard. "Availability" means the service is reachable and processing requests, measured over a calendar month.
A period where the core service returns errors or is unreachable for reasons within our control, confirmed by our own monitoring. The following do not count against the target:
We deploy continuously with zero- or minimal-downtime rollouts. Where planned maintenance could be disruptive, we announce it in advance on the status page and aim for low-traffic windows.
Live status, current incidents, and history are at status.24observe.com — you can subscribe there to be notified of incidents. We post updates during any significant incident and a follow-up afterward.
Standard plans (Free, Team, Business, Scale) do not include contractual SLA credits today — the 99.9% figure is a target we operate to, not a financial guarantee. If you require a contractual SLA with credits, we offer two paths: run the identical platform self-hosted for full control, or contact us about an enterprise arrangement. We'll update this section if and when credits become part of a standard plan.
Whatever your provider's SLA, treat any single monitoring layer as a best-effort second pair of eyes, not your only safety net. We design for resilience (backups, health checks, an external watchdog), but critical systems deserve redundant alerting.
Questions: [email protected].